I cannot user Uber because I violated their Terms of Use without ever being a uber client.

TL;DR - I quit. Uber keeps blocking my account and I never used the service.

This is my experience with Uber, or lack of:

I've never used Uber before, always used traditional taxis. But one day I decided to give Uber a try. Downloaded the App onto my phone and proceeded to register. I entered my phone number and received my PIN to activate the account. Then, when entering my email, a message said the account was disabled. It said that I had to contact support on a z.uber.... url. I did that, and to my surprise this is the message they sent back:

We’re sorry to hear about what happened to your account, David‍.

We've looked into your account and it has been suspended for activity that violates our Terms of use. Please know that it will be unavailable until further notice.

We appreciate your understanding regarding this matter.

What? How is it possible that during the registration I violated the Terms of Use? I replied with:

How can I have violated the Terms of Use if it was my first time downloading the App? I've never used Uber before. This makes no sense.

To this, a diligent (AI?) agent? responded:

We're sorry to hear about the confusion this may have caused, David‍.

We’ve reviewed your account, and we won’t be lifting the suspension at this time.

Please see our Terms of Use for more information.

Your patience is appreciated.

At this point it is clear that there's a mistake somewhere. My take is that someone misspelled an email and entered my email instead. When I tried to register with my email it flagged me. But this is stupid. At this point I'm out of Uber without ever using it.

I just replied in frustration:

Well, not today or ever then. Shortest client you ever had.

Curiously, if you talk with your feet and walk away they come back to you. A few minutes latter they replied:

We're sorry for the inconvenience this may have caused you, David‍.

We have made an adjustment to your profile and removed the restriction. We also suggest performing basic troubleshooting before using the Uber app. This ensures you’re using the latest version available and resolves any known issues. You can follow the steps below for basic troubleshooting:

-Uninstall the app

-Restart your phone

-Re-download the Uber app

If this problem continues, please let us know and we will assist you further.

We appreciate you for taking the time to contact us.

By now I had already deleted the app. But I am a good boy and did the remaining steps. This time the app let me register. I immediately added 2FA and proceeded to create a new password. Not a good start but Let's give them the benefit of doubt.

UPDATE: 2 days latter

My account is again disabled (or deleted, or whatever).

I received an email from Uber support asking information about the issue <sic?>. Thought it was resolved, but no, apparently Uber f88ked up again. I tried to open the app and again it was taking me to the setup page. When entering my phone number it gave me the "your account is disabled, contact support" sh*t. Pressing "search for my account" gave "there's no account associated with this phone number".

Yes. Uber great service (SARCASM). Now, another talk to an AI bot just for fun. At this moment I can't trust this company service anymore and will not return.